Обязанности:
Мы ищем специалиста на позицию системного аналитика, который возглавит проектирование и реализацию решений для контакт-центра на базе искусственного интеллекта, включая голосовых ботов, чат-ботов, средства анализа речи и разговорные платформы, управляемые большими языково-моделируемыми системами (LLM).В этой роли Вы будете выступать посредником между владельцами продуктов, архитекторами решений и инженерами. Вы переведете сложные бизнес-требования в масштабируемые технические архитектуры и дизайн диалогов, уделяя особое внимание разработке логики на Python и интеграции моделей LLM.Свободный английский обязателен. Интервью будет на английском. Немецкий - желательно.В сопроводительном письме укажите, пожалуйста, релевантные проекты и Вашу роль на них. Key Responsibilities Requirements Management: Lead elicitation and documentation of functional and technical requirements across business domains; Solution Design: Design conversational AI workflows, including intent models, entity extraction, and fallback strategies; Python Development: Develop and maintain Python-based business logic (webhooks, decisioning, validations) within conversational flows; AI Implementation: Support the deployment of NLP, ASR/TTS, and RAG (Retrieval-Augmented Generation) components; System Integration: Design and document REST API integrations with CRM, billing, and ticketing platforms; Data-Driven Optimization: Collaborate with Data Scientists to refine NLP model performance and analyze speech/text data; Testing & Quality: Lead UAT and validation processes; provide high-level troubleshooting for live AI solutions; Stakeholder Management: Act as a subject-matter expert in technical workshops and solution reviews; Required Qualifications 3+ years of experience as a System/Business Analyst in a technical environment; Hands-on experience with Python for backend integrations or conversational platforms; Strong background in API-based architecture (REST, JSON, authentication, data mapping); Solid understanding of AI/LLM concepts: Generative AI, LLMs, Prompt Engineering, and RAG architectures; Experience with Contact Center technologies (IVR, ACD, CTI, CRM integrations); Agile mindset: Experience working in Scrum/Agile delivery environments; Technical Skills LLM Orchestration (LangChain, LlamaIndex), Vector Databases, Prompt Engineering; Python (embedded logic, webhooks), JSON, basic Cloud knowledge (AWS/Azure/GCP); REST APIs, Synchronous/Asynchronous calls, Error handling, Auth tokens; Contact Center KPIs (AHT, CSAT, FCR), Conversational UX best practices; Jira, Confluence, Swagger, Miro/Visio (for flowcharts); Nice to Have Experience with Vector Databases (e.g., Pinecone, Weaviate, Milvus); Familiarity with BI tools (Tableau, PowerBI) for reporting on speech analytics; Knowledge of SIP/Telephony or omnichannel contact center platforms (Genesys, Cisco, Avaya); Experience with GDPR and security compliance in recording/processing environments; Background in Banking or Finance domains; Benefits: Competitive salary and benefits; Opportunity to work remotely, flex time; International projects; Travel opportunities; Positive team atmosphere and plenty of room to grow.Похожие вакансии