Обязанности:
Job duties Conduct training needs analysis per year identifying all the training required for the Hotel Develop a comprehensive training plan of all training activities for the year Conduct training sessions, particularly in the areas of customer service, new hire orientation, legal obligations and quality Manage and development the employees, ensuring that they are developed to their maximum potential and efficiency Monitor training effectiveness in relation to guest feedback systems, complaint analysis etc. Liaise with professional bodies, training institutions and consultants to source out and develop with the appropriate program Other job related duties Required qualifications Higher education At least 2 years of experience in relevant position in the hospitality industry Strong operational mindset Excellent written, verbal and interpersonal communication skills Excellent organizational skills Familiar with traditional and modern training processes Presentation skillsПохожие вакансии