Обязанности:
Responsibilities Manage and promptly resolve customer complaints and claims Analyze and prevent potential buy‑back cases Oversee the timely acceptance and resale of buyback vehicles Process advance payments for buyback to partners Collect necessary information and documentation for amicable settlements, pre‑approve the need or amicable agreements Improve collaboration with dealers and other Kia subdivisions to resolve customer issues Supervise the Kia Contact Center operations Conduct audits, training, and certification of dealers to effectively handle customer claims, prevent buy‑backs, and address fraudulent claims Support and supervise CIS distributors in customer care processes Collaborate closely with Warranty, Quality, Hotline, Legal, and Accounting teams Maintain close cooperation with key partners (factories) Develop and submit proposals for improving after‑sales business processes for KRU dealers Support and develop KRU internal customer care processes and IT systems Prepare reports and presentations Requirements Experience in customer care operation process (at a dealership or distributor) Knowledge of the Consumer Protection Law Excellent verbal and written communication skills Vehicles basic technical knowledge English (Intermediate level) Awareness of dealers’ aftersales service processes Initiative and a desire to grow in customer care Self‑organization and ability to independently solve routine tasks Advanced skills in Microsoft Office (PowerPoint, Excel) Conditions Temporary contract Work in one of the largest international companies Official employment, compliance with the Labor Code of the Russian Federation Voluntary medical insurance policy (extended with dentistry), life and accident insurance Paid sick leave up to 100% of salary Meal compensation Fitness compensation Five-day work week (hybrid work format: one day a week remotely) Office in the center of Moscow (7 minutes from Paveletskaya or Serpukhovskaya metro stations)Похожие вакансии
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