Обязанности:
Kanzum is a B2B fintech providing cross-border payments and local account infrastructure across Africa, MENA and Asia (reference: Wise Business). The Role You own the client experience post-sale. You will receive hot, validated leads from Sales, onboard clients (including compliance), and support their day-to-day payment operations. You will also drive expansion by increasing product usage, collecting feedback, and partnering with internal teams to improve the platform. What You’ll Do Sales handover → activation: run onboarding from kickoff to first successful payments. Compliance onboarding: guide clients through KYB/KYC requirements, coordinate documentation, and work closely with Compliance. Client support (first point of contact): handle questions/issues on payments and operations, triage, and drive resolution with Ops/Product/Engineering. Account growth: identify expansion opportunities (higher usage, new corridors/features), run check-ins, and improve adoption. Feedback loop: collect structured customer feedback and translate it into product improvements. Operational discipline: keep clean notes, follow-ups, timelines, and basic reporting (onboarding status, open issues, risks). Build the team: in the next few months build a global customer success team What You Bring Experience in B2B Account Management / Customer Success / Client Operations (fintech/payments/banking or SaaS preferred). Strong stakeholder management and problem-solving; you close loops and don’t drop details. Comfortable working in a regulated environment and explaining compliance steps to clients. Clear, calm communicator with high ownership in a fast-moving team. Excellent English is essential (written + spoken) for daily work with international clients. Additional languages are a bonus (especially Arabic and/or French). Nice to Have Knowledge of cross-border payments / settlement / local accounts. Experience supporting clients across multiple regions/time zones (MENA/Africa/Asia). Apply Send your CV/LinkedIn + 5 lines on: a B2B onboarding you owned end-to-end, and why you’re a fit for payments/compliance + customer operations. Knowledge of cross-border payments / settlement / local accounts. Experience supporting clients across multiple regions/time zones (MENA/Africa/Asia).Похожие вакансии
От 3 000 руб.
Москва
NaZare Recruitment (Назаретова Виктория Александровна)