Customer service/operator/manager

Обязанности: Своевременный прием и обработка входящих заявок и сообщений согласно установленным шаблонам компании (звонки, Thumbtack, Yelp, email ) консультации клиентов по услугам отмены и переносы выездов техников к клиентам оформление заявок в CRM системе согласно установленному шаблону помощь техникам в коммуникации с клиентами если возникают дополнительные вопросы после визита своевременная реакция на рабочие сообщения в рабочем чате контроль оплат от клиентов участие в митингах и трейнингах компании Requirements:- High level of English language ( verbal and written communication) as our customers are English speakers.- You are fluent in Russian as our team are Russian speakers .- You have high learning ability, are diligent, attentive to details, non conflicting person, feeling good while working late hours.- quiet place without outside noise, personal computer or laptop, headset, stable home Internet.Will be preferable:- Experience as a contact center operator (remote or in-house), Experience as a service specialist, sales manager, project manager.- Experience in international projects involving the use of live English speech. Conditions: - Remote position.- Working hours are 7am -4 pm PST (Pacific Standard Time), 8 hour shifts plus 1 hour break time.- 5/2 schedule- 2 months of probationary paid period.- Competitive salary is $800 for the probationary period plus bonuses from each bid. Your salary after the probationary period is $1000 plus bonuses for each bid. Total revenue is around $1,500- Please submit your application with your СV and a short voice recording telling us about yourself in English.