Обязанности:
We are looking for a Sales Manager with proven experience in renewals within a B2C environment, such as call centers, customer service, or similar customer-facing operations. You will own the renewals domain, improving customer retention, optimizing customer engagement, and driving renewal revenue growth through data-driven initiatives and cross-functional collaboration. The role focuses on defining and leading improvements rather than managing day-to-day operations. Responsibilities Analyse renewal performance, churn, and customer behaviour to identify opportunities for improvement Define and evolve the renewal strategy, including customer journeys, communication approach, and engagement tactics Design and test communication across channels (calls, WhatsApp, SMS, email) to improve conversion and customer experience Partner with call center leadership, analytics, and other stakeholders to implement initiatives and ensure alignment Lead experiments and initiatives to improve renewal rates, reduce churn, and increase average premium through upsell and cross-sell Define requirements for scripts, workflows, and operational processes related to renewals Monitor performance against KPIs (renewal rate, retention, revenue, contact success) and drive continuous improvement Provide insights and recommendations to leadership on renewals performance and opportunities Requirements 5+ years of experience in customer lifecycle, retention, CRM, or commercial roles, with exposure to both strategy and operations Experience working with customer-facing teams (e.g. contact center, sales, support) and strong understanding of operational realities Proven ability to launch and drive initiatives or experiments aimed at improving customer engagement, retention, or revenue Strong analytical skills with ability to interpret performance data and translate insights into actions Commercial mindset with focus on customer value, retention, and growth Ability to work cross-functionally and influence stakeholders across operations, analytics, and leadership Strong communication and problem-solving skills We offer Long-term service agreement contract with QIC with 3 months probation period We are diverse — our digital nomads work remotely from 25+ different countries Payment in US dollars monthly to your bank account using SWIFT Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs Performance reviews are conducted twice a year, with the possibility of a raise Potential opportunity to apply for a Qatar ID and relocation to Doha, QatarПохожие вакансии