Обязанности:
About HotelCompas HotelCompas provides 24/7 operational support to airlines worldwide, including hotel accommodation, transfers, and irregular operations (IROPS) handling. Position Overview We are seeking a Head of Global Duty Operations to build, structure, and manage our international duty response service. This role focuses on establishing clear processes, ensuring operational efficiency, and supervising the 24/7 foreign duty team. Key Responsibilities Build and implement structured processes for the international duty response service Manage and supervise the global duty team Establish service standards and escalation procedures Ensure rapid response during IROPS and emergency situations Coordinate between booking, sales, and airline clients Monitor performance, SLA compliance, and quality control Develop training programs for duty officers Optimize shift structure and workload distribution Requirements 3+ years in aviation operations, airline support, or travel operations Experience managing 24/7 operational teams Strong crisis management and decision-making skills Understanding of airline crew logistics and IROPS handling Fluent English (additional languages are an advantage) Leadership mindset with strong process-building skills We Offer Key leadership role in an international aviation support company Competitive compensation package Dynamic, fast-paced global environment Direct impact on company operational excellenceПохожие вакансии
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