Обязанности:
✅ We’re hiring a full-time English-Speaking Client Call Specialist & Administrative Assistant (Remote) to support client phone communication and internal administrative tasks for our growing U.S.-based company. ✅ We provide expert accounting, payroll, and tax preparation services for businesses and individuals. Our mission is to bring clients peace of mind and efficiency by taking care of essential back-office processes with precision and reliability. Work schedule: Full-time, Pacific Time (PT) — 8:00 AM to 5:00 PM PT(This is usually 19:00–04:00 Moscow time in winter and 18:00–03:00 Moscow time in summer due to daylight savings in the U.S.) Key Responsibilities Client Calls (Inbound + Outbound) Make outbound calls to clients: follow up on requests, confirm details, remind about deadlines, and coordinate next steps. Answer incoming calls professionally and route requests to the appropriate team member. Provide clear communication and a high-quality service experience on every call. Administrative & Internal Coordination Manage calendars, schedule client calls/appointments, and coordinate meetings. Support day-to-day administrative tasks inside the company (tracking requests, assisting team workflows, coordinating information between departments). Prepare and send standard email communications and follow-up messages when needed. Documentation & Data Entry Collect, organize, and track client documents. Update databases/CRM, spreadsheets, and internal trackers accurately and on time. Maintain clean, structured records and ensure information is easy to locate. ✅ Who We’re Looking For Located in Moscow or Moscow region with stable internet and the ability to work fully remotely. Fluent English (C1/C2) — confident, clear speaking is essential (you will be calling clients regularly). Experience in a role such as admin assistant, receptionist, call operator, customer support, or coordinator. Strong organization skills and attention to detail; comfortable multitasking. Proactive, responsible, and able to work independently. Friendly and professional communication style. Able and willing to work full-time during Pacific Time (PT) hours. ✅ What Success Looks Like Clients receive timely calls, clear updates, and proper follow-ups. Requests and documents are tracked accurately with minimal errors. Internal tasks are completed on time, and the team can rely on your coordination. Clear daily/weekly reporting on tasks, outcomes, and open items. ✅ What We Offer Fully remote, full-time role (~45 hours/week). Competitive monthly salary: from 120,000 RUB (based on experience). Direct collaboration with a supportive international team. Professional growth and development opportunities. Paid vacation and holidays in accordance with Russian labor law. Long-term employment potential and career growth.In Russian/ На русском:✅ Мы ищем сотрудника на полную ставку: англоговорящий специалист по звонкам клиентам + административный помощник (удалённо) для поддержки коммуникации с клиентами по телефону и выполнения административных задач внутри компании. ✅ Наша компания предоставляет профессиональные услуги по бухгалтерскому учёту, payroll и подготовке налоговой отчётности для бизнеса и частных лиц в США. Наша миссия — обеспечить клиентам спокойствие и эффективность, беря на себя ключевые back-office задачи и делая процессы точными и прозрачными. График работы: полный день по Pacific Time (PT) — 8:00–17:00 PT(Обычно это 19:00–04:00 по Москве зимой и 18:00–03:00 по Москве летом) Ключевые обязанности: Звонки клиентам (входящие + исходящие)Похожие вакансии
Ассистент менеджера по работе с клиентами/Digital assistant
От 65 000 до 85 000 руб.
Москва
Полезные связи