Обязанности:
Main Responsibilities: Proactively ensure order processing and follow-up until the delivery Be the privileged contact of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle Establish a personalized relationship with the client, track, follow-up and resolve customer’s outstanding issues Efficiently answer to the clients requirements (deadlines, shortages, information, disputes) Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions Be responsible for the client accounts clarity (clearing of accounts) Participate in implementation of projects in collaboration with the client. Main Requirements: Work experience in customer service PC skills on the advanced user level and knowledge of SAP, Excel, Power point Business correspondence skills Strong attention to detail and commitment to good service.
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