Обязанности:
Join our customer support team today to get a flexible-working hours job - work 8 hours per day or night as our customer support is open 24/7 Responsibilities: Handling escalated requests from first line support agents Conducting detailed investigations of cases involving technical failures, financialtransactions or system errors Collaborating with other departments to solve customer queries (product, paymentstream, risk management, etc.) Making suggestions to streamline processes and reduce recurring issues Providing feedback to first line agents on the results of their escalated queries Ensuring a high level of customer satisfaction when dealing with complex cases. Basic requirements: Fluency in English and Hindi Willingness to learn and solve complex problems Confident computer and typing skills in English Experience as a customer support agent will be an advantage. Working conditions: Visit to the office Career growth and professional development Regular training Enjoy super friendly, people-oriented team and comfy office with snacks and rest area)Похожие вакансии