Обязанности:
Since 2015, Multilogin is a leading anti-detect browser for web-automation and multi accounting. Exceptional customer support is at the heart of what we do. As a Support Team Lead, you will play a pivotal role in shaping our service strategy and ensuring our users receive the best possible support. ⚡️ Please note: this is an on-site position in Moscow office We are looking for: 4+ years of professional experience in IT support or equivalent roles Fluent English and Russian (any additional language is a plus) Strong leadership and communication skills, with the ability to inspire and guide an international team Experience in implementing and monitoring technical solutions and security protocols What you will be doing: Leadership Manage the service support process and oversee support team personnel Coordinate information exchange between suppliers, support teams, and end-users Develop and deliver training programs to support team personnel to maintain high performance and knowledge standards Evaluate, approve, and monitor the implementation of technical solutions Support Ensure system user issues are resolved in compliance with established standards Enforce security measures and ensure continuous monitoring related to application use and data security We are offering: Direct mentorship by company's CEO on leadership and entrepreneurial skills Freedom to innovate and optimize processes Paid PTO, sick days and national holidays Sport budget Home office equipment budget If you're a proactive leader with a passion for technology, we want you on the team. Let's talk!Похожие вакансии