Обязанности:
Key Responsibilities:-Organization of stable, safety performance of IT-systems to maintain business processes in the areas of Aftersales, Dealer management.- Support of various services in DMS (Dealer Management systems) portals (data exchange with dealers, service visits data, online parts stock, dealers check-list for audit, materials sharing to dealers and CIS distributors & others).- Coordination of technical support suppliers, Supervising of support agency.- Organization of users support – Kia staff, Kia dealers staff, Kia Russia & CIS (by Email, ticket system).- Organization of servers maintenance by internal team (HAER) and support agency.- Security check of IT-systems, including pen-test organization (in cooperation with HAER and HQ).- Implementation of tools of personal data protection and safety.- Support of IT-integrations and data exchange with IT-systems (internal and external), such as: CRM, SAP, Mobis, websites, dealer portals.- Software enhancement and Bugfixing.- Upgrade of functionality based on business needs from different departments.- Development of new functionality, integrations, new business processes implementation.- IT projects management, risk management, change management, change requests.- Technical documentation actualization and documentation preparation, business processes description.- Data management and data quality enhancement.- Budget planning and control, docflow for services.-Monthly reporting for main KPI (data volume, dealers performance in data exchange).Requirements:- Bachelor's or Specialist degree in mathematics or IT area.- Experience in IT-systems development and support.- Experienced in using IT systems on various platforms.- Ability to understand and prepare a technical documentation.- Ability to set tasks for developers and control them.- Understanding of IT systems in B2B and B2C, including areas: CRM, web, B2B portals, mobile app- Knowledge in integrations types, including API- Knowledge in SQL DB support- English at least at the Intermediate levelПохожие вакансии
New business manager / Business development manager
Договорная
Москва. Станции метро: Павелецкая
Go Ahead
От 200 000 до 350 000 руб.
Москва. Станции метро: Павелецкая
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