Operations Associate, Chauffeur Success

We’re an EU-based tech scale-up in the mobility space, operating in UK, EU and the MENA region. We're looking for a highly motivated Operations Associate - Chauffeur Success, who will play a crucial role in ensuring the success and satisfaction of our chauffeur community. You will be responsible for resolving escalated issues, improving engagement metrics, and acting as a liaison between the company and our valued chauffeurs. This role requires a customer-focused mindset, excellent problem-solving skills, and the ability to thrive in a dynamic and fast-paced environment. Once Here You Will Resolve any escalated chauffeur issues promptly, demonstrating the ability to make decisions during non-standard situations. Enhance chauffeur engagement metrics, including reducing churn and increasing supply hours per chauffeur. Identify Chauffeur issues, implement scalable solutions, and effectively communicate back to the chauffeur community. Collaborate with cross-functional teams to continuously improve the overall chauffeur experience. Act as a representative and spokesperson for the company, fostering positive relationships with our chauffeur community. Our Ideal Candidate Experience in an operational and customer-facing role, preferably within a fast-paced environment. Strong problem-solving skills with a proven track record of delivering creative solutions. Ability to prioritize multiple tasks effectively in a dynamic work environment. Excellent analytical skills to assess and improve chauffeur-related metrics. Exceptional communication skills with a focus on clarity, structure, and ownership. Availability to work at the office for five days a week. Knowledge of English at Intermediate level and above. What we Offer Highly competitive compensation package Medical, life and critical illness insurance Lunch allowance Allowance for learning and development