Обязанности:
My Agent is the B2B project, the biggest travel consolidator in Russia. Already a leader in our home market, we are now set for international expansion. The International Account Manager will ensure client success, retention, and account growth of multiple international accounts. KEY RESPONSIBILITIES Establish trusted advisor relationships with each assigned client, driving continued value of our products and services Produce and maintain account plans for each client, including strategic plans for key accounts Ensure account performance in accordance with plan, and continuously find ways to maximize business opportunities Look after contractual relationships with clients, both from commercial and operational perspective Act as a liaison between internal teams and clients to ensure alignment and satisfaction Serve as an escalation point for account management problems and client issues Communicate regularly with clients to ensure high satisfaction, engagement, and proactive support Identify and investigate potential support needs Provide ad-hoc reporting Stay engaged with current industry trends affecting our clients KEY REQUIREMENTS 3+ years of practice in International Business Ability to work in multi-cultural environments Excellent communication and presentation skills Proven ability to manage multiple clients Adaptability to a fast-moving, dynamic environment with changing priorities Attention to detail, especially in documentation and time management B2B experience in Travel-Tech, Fin-Tech, airline, IT industries Proficiency in English and Russian, other languages will be an advantage WE OFFER The competitive size of salary, which is determined by the results of the interview 100% payment of vacations and sick days The possibility of career growth (both vertical and horizontal) in a team of professionalsПохожие вакансии