A "Call Center Manager" is required for a medical clinic that is successfully developing in the UAE. Обязанности: Operational management of the company's contact center (4 employees); Optimization and configuration of CRM in accordance with the company's objectives; Monitoring of work and setting tasks for contact center operators; Development and implementation of scripts to increase conversion; Recruitment, adaptation and training of personnel; Analytics of all contact center processes in order to increase conversion; Setting up messenger channels for work; Listening to conversations, error analysis; Reporting on all performance indicators; Providing high-quality and efficient service to customers; Increase in LEAD conversion rates (warm traffic); Требования: Work experience of at least 2 years as the head of a contact center/call center; English language proficiency at least B1 level; Telephony setup skills; Strong knowledge of CRM (setup, optimization, funnels, reporting) Knowledge of sales techniques, including telephone; An experienced Excel user; Analytical mindset, responsibility for the result; Условия: Completely remote work format; Schedule - Mon-Fri from 09:00-18:00; Transparent motivation system - salary+% Career opportunities; Loyal management of the company.
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