Обязанности:
Soluxe Hotel Moscow is looking for RESERVATIONS & GUEST SERVICE AGENT to deal with incoming rooms’ reservations and enquiries to ensure guest satisfaction and to adhere to all brand standards. Our Reservations & Guest Service Agent will be responsible for: dealing with all incoming rooms’ reservations and ensure that bookings are managed properly to maximize sales, occupancy and revenue; controlling the availability of rooms, rooms types, accuracy of room count and rate categories; maximizing occupancy, revenue and average rate while maintaining high service standards; maintaining inter-departmental relationships to ensure seamless customer service special guest needs, amenities and other requests are met; Our Reservations & Guest Service Agent has the following qualifications: well-developed communication skills; demonstrated ability to interact with customers, colleagues and third parties that reflects highly on the hotel, the brand and the Company; organizational skills; is energetic, initiative and reliable, focused on the details; Diploma or degree in hospitality is preferred, but not required; Opera Property Management System experience is welcome and preferred, but not required; is proficient in English and in the use of MS Office; experience of 0,5 year of work in the hotel is preferred, but not required. What we offer: 2/2 working schedule 9.00 - 21.00, flexible days off free medical check-up, meal and uniform medical insurance trainings and workshops in the related area according to areas of development 5 min walking distance from metro “Botanicheskiy sad” Join Soluxe Hotel Moscow team!Похожие вакансии
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