Обязанности:
AlumniHub is a dynamic community network designed for alumni of Big Tech companies, offering a platform to launch and scale businesses, find inspiring job opportunities, and foster professional growth. We currently host two exclusive communities — YNDX Family and Union VK — and operate across multiple social media platforms. Our B2C target audience consists of tech professionals at various stages of their careers, from seasoned C-level executives to enthusiastic juniors. In addition, we serve a growing B2B segment, where AlumniHub acts as a community-driven tech partner powered by an AI platform. We can swiftly assemble world-class teams tailored to specific projects, whether it’s product development, GenAI implementation, tech audits, or DevOps services.We are seeking a Support Specialist.Responsibilities:- Provide prompt support to users (both clients and contractors) through chat, email, and other communication channels.- Advise users on platform-related matters: registration, project creation, selecting contractors, payment terms, and other aspects.- Resolve technical issues encountered by users, such as system errors, file upload problems, payments, etc.- Collaborate with other departments in the company to resolve complex queries.- Collect user feedback and suggest improvements for the service.- Monitor and analyze common user queries to create a knowledge base and improve support processes.Requirements:- At least 1 year of experience in user support or customer service.- Ability to communicate clearly and politely with users, with patience and a customer-focused approach.- Technical literacy: understanding how web platforms work, basic IT knowledge.- Ability to multitask and efficiently handle multiple tasks simultaneously.- Conflict resolution skills and the ability to find compromises.- Attention to detail and responsibility for the accuracy of information provided.- English C1+ is a must.Would be a plus:- Experience working with freelance platforms or marketplaces.Похожие вакансии