Carrier relations manager

We are an international CPaas solutions provider offering a wide range of communications services for businesses in the Asia-Pacific, European and US markets.You will work as part of a cross-functional, regionally distributed team with excellent career opportunities and financial stability. Main responsibilities: Manage commercial activities with carriers and service providers, including purchasing DID numbers, call center services, and OTP traffic termination. Sign agreements with Tier 1 and Tier 2 carriers; explore alternative voice solutions for customer traffic. Secure local agreements in EMEA, GCC, APAC, Africa, and Latam regions based on client requests. Lead commercial negotiations and oversee LNP purchases and related issues. Automate and manage billing, pricing, and routing systems; maintain supplier service matrices. Meet quarterly KPIs; optimize processes for carrier interactions regarding rates, quality, and traffic termination. Handle disputes over ported/disconnected DID numbers; streamline rate loading and routing (LCR+). Manage tariffs and traffic distribution based on credit history and regional carrier specifics. Collaborate across Operations, Networks, Product, Marketing, Financial, and Compliance teams. Optimize routing and reduce costs on low-margin routes; enhance profitability. Engage with Provisioning, Deal Desk, Support, NOC, and vendors for service setups. Ensure competitive terms with providers like WhatsApp Business API. Coordinate new carrier connections and inter-operator interactions. Analyze telecom market trends for strategic advantage; mitigate fraud and commercial losses. Support company strategy, driving revenue growth and cost reduction. What we need: At least 5 years of experience in a VoIP provider or telecom operator company Knowledge of the telecom market in voice telephony, numbering capacity, SMS, and VAS services Proficient written and spoken English Ready to relocate What we offer: Exposure to an international customer base Nicely-located office Medical/Life insurance plan Purchase of modern work equipment (MacBook, Bose headphones) Travel expenses covered Paid meals Relocation package Possible performance-based bonuses