Обязанности:
About Us: HBS, a pioneering IT company with its headquarters in Dubai, UAE and five regional offices, is dedicated to delivering exceptional customer service. We are actively seeking a skilled and motivated Channel Account Manager to join our team and drive our business to new heights. If you are a sales-oriented professional who prioritizes customer satisfaction and values nurturing business relationships, we are excited to hear from you. Position Overview: As the Channel Account Manager at HBS, you will play a pivotal role in cultivating and expanding our partner networks. You will closely collaborate with our channel partners and internal teams to oversee end-to-end sales procedures, proactively pursuing opportunities to ensure successful conversions. Key Responsibilities: 1. Customer Relationship Management: Establish and maintain enduring, long-term relationships with our channel partners to cultivate loyalty, promote sales growth, and ensure retention. 2. Effective Communication: Respond promptly and professionally to inquiries from our channel partners through various communication channels. Provide accurate and beneficial information to partners. 3. Quotation Development: Work with our procurement team to create precise and competitive quotations tailored to the specific needs of our partners. 4. Deal Progression & Sales Conversion: Take ownership of the end-to-end sales process, actively managing and advancing deals from initial requirements to successful closures. 5. Opportunity Follow-up: Proactively and systematically pursue opportunities to increase conversion rates. Provide timely follow-ups to nurture opportunities and address partner queries or concerns. 6. Opportunity and Deal Tracking: Maintain comprehensive records of all sales opportunities and deals. Utilize systems or tools to log pertinent details, including opportunity/deal names, values, vendors, and expected closure dates. 7. Sales Forecasting and Reporting: Monitor sales performance and track key metrics. Provide precise sales forecasts and reports to management, highlighting accomplishments, challenges, and opportunities. 8. Problem Resolution: Manage and resolve customer issues or complaints promptly and efficiently. Work closely with internal teams to ensure timely and satisfactory resolutions. 9. Continuous Improvement: Seek customer feedback and analyze key issues. Collaborate with internal teams to enhance services and improve the overall customer experience. Qualifications: • 4-6 years of experience in a direct/indirect sales role. • Native Russian speaker. • Proficiency in English (Level B1 or higher). • Proficiency in Microsoft Office. • IT background preferred • Resident of Moscow Why Join HBS? • Competitive salary and commission structure. • Opportunities for career development and growth. • Supportive and collaborative team environmentПохожие вакансии