Обязанности:
Four Seasons Hotel Moscow is looking for a Director of Rooms who shares a passion for excellence and who infuse enthusiasm into everything they do. The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel. The purpose of this position is to ensure our guests receive the highest level of service. The Director leads and controls all the Hotel’s guest related activities of the Front Office, Concierge and Housekeeping. Responsibilities: Provide leadership and management for the Hotel’s Rooms Division by establishing strategic plans, integrity, and quality which result in long-range continued growth of the Hotel. Ensure thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on Hotel initiatives. Interview and train the employees. Conduct Performance Evaluations and discipline employees when needed. Review and monitor schedules and productivity of employees in all departments in the Rooms Division. Monitor their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspect all areas of responsibility in the Rooms Division. Resolve guest complaints from all areas of the Hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develop relationships with return guests, group contacts and other guests in order to provide personalized service. Assure that financial goals of the division and the Hotel are being met. Monitor and control labor expense, and other divisional expenses such as supplies and equipment. Work closely with Reservations and Sales to maximize rate, occupancy and total revenue. Assist in preparing business forecasts. Prepare Annual Budget for the division. Work closely with the Chief Engineer and ensure the perfect physical condition of rooms and public areas. Initiate and develop capital projects as well as preventive maintenance program. Assure that Four Seasons Service and Culture standards are being met. Manage in a way that supports Four Seasons’ Mission and Philosophy. Support and create programs and initiatives that encourage employee development, training and career growth within the Rooms Division Requirements: Fve to seven years’ experience with diversity of Operations management positions; Strong leadership and interpersonal skills; Strong business acumen and analytical skills; Ability to prioritize and adapt to the changing needs of the operation; Strong work ethic, good business acumen and a passion for service; Strategic partner in long term planning, talent management, and setting and meeting financial goals Conditions: Competitive salary; Attractive benefits package; Career opportunitiesПохожие вакансии
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