Обязанности:
Our Client - an international brand company in connection with the expansion is looking for Game User Operations Manager. This role is responsible for business operation of mobile games service in Russia, with a clear focus on User Operation, including user activeness and VIP users operation. Please note that the vacancy assumes the format of work from the office (5/2). Responsibilities: Develop and implement the overall refined operation strategy for mobile games users, develop platform activities based on user features and marketing nodes, and guide users to participate in the activities to increase the number of mobile game store paid users and explore more high-value VIP users. Maintain relationships with VIP users on a daily basis, establish close relationships with VIP users, enhance VIP user loyalty, explore VIP user requirements, and formulate maintenance strategies and solutions. Manages VIP user groups, handles VIP users’ complaints, reports and assists in handling VOC problems of VIP users in a timely manner. Plan online recharge activities and offline activities for VIP users to avoid user churn and improve the revenue contribution and user satisfaction of VIP users. Requirements: 3+ years’ experience in user operation or VIP user operation; Open-minded, good at communication, strong sense of responsibility, good sense of service, able to work under pressure; Good adaptability, able to make reasonable responses and solutions to problems in a timely manner; Good data analysis ability, strong logical thinking ability and insight; Ability to plan and execute events; Fluent in English (all communications are in English) Our Client is ready to offer: Competitive salary + bonus; Working time: 5/2 since 9.30 a.m. to 18.00 p.m.; Opportunity for professional growth and career development; Mobile phone allowance. Office - Moscow (West), BC Krylatskie Kholmy.Похожие вакансии