Обязанности:
We a looking for a Customer Support Officer for a Fintech company, which creates and promotes IT solutions. https://teorema-it.ru Only candidates with Russian Federation work permit are allowed The main Duties are: Developing and maintaining positive client relationships Organizing and coordinating client support workflow for maximum efficiency Ensuring compliance with procedures and policies Identifying training needs and strengthening the performance of the team to meet KPIs Processing of incoming requests Few words about you: At least 3-year related experience within the trading (Fx) industry Strong communication and negotiation skills Ability to process incoming requests from several communication channels Excellent English speaking and writing skills (C1 at least) Stress resistance and sociability Stack: CRM / JIRA / Confluence / Helpdesk / MT4-5 Few words about conditions: !! Working hours - two shifts: 8-17 and 10-19 change every week; Salary level starts from 70 000 + 200 - 300 usd KPI Resources for the implementation of great ideas; An opportunity to practice English; Paid vacation and 100% sick pay refund; Professional congresses could be offered JOIN US!Похожие вакансии
Head of Customer Support / Customer Support Team Lead / Руководитель поддержки пользователей
Договорная
Санкт-Петербург
Evercode Lab