Обязанности:
We are «Advert Labs» and we are engaged in online advertising and our main project is support and development of the international online advertising platform, which is one of the Top 3 in the world. We work with all popular advertising formats: popunders, inpage pushes, natives, banners. We cooperate with the direct advertisers and webmasters, affiliate programs, networks and affiliates. Currently we are expanding and we are looking for a Customer Service Specialist (day shift work) for the Publishers team. Schedule: 2/2 for 12 hours, starting from 09:00 up to 21:00 (distance work format is available). Key responsibilities: communication with the clients all over the world, answering their questions via Live Chat (Intercom), email and other communication channels; troubleshooting common (and unusual) problems with online advertising; active cooperation with the related teams; large amount of training: we are very interested in the high quality of services, so we invest a lot of resources into the employee’s development. Our expectations: stress resistance, friendliness and communication skills; willingness to work with the routine and similar tasks; oral and written English - B2 level; troubleshooting and problem solving thinking. Will be a great plus: relevant experience in client service / guest service / technical support; basic understanding of HTML and CSS, CMS experience, or technical literacy; ticket systems knowledge; understanding of the advertising formats (popunder, inpage push, native and banner); Fluency in Spanish. We offer: transparent motivation system and bonuses; official employment according to the Labor Code of the Russian Federation; possibility of full remote work; training and onboarding system with an interested mentor; opportunity for the career growth within the company; cool corporate culture where you can find friends; a streamlined and simple process of the interaction between teams without bureaucracy. Lack of experience is not a great problem for us - we will teach and help you with everything, but a good level of English language is important for us. Therefore, when applying for a vacancy, be sure to send a detailed answer to the question in English: what attracts you to a client support position?Похожие вакансии