Обязанности:
Who we are We are a global IT service provider. With over 4,000 permanent colleagues in more than 50+ subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device. Your Task As Service Desk Agent you will need to work on international IT projects together with Service Delivery Managers and complete various tasks: Follow the onboarding of new internal and external technicians; Plan and follow the technicians' interventions; Assign tickets to technicians via Client’s/our tools; Monitor ticket health with progress and SLA tools; Ensure that technicians have the necessary access to enter the customer site and follow the training imposed by our customer; Inform users of the appointment and potential delays while respecting the contractual deadlines; Prepare weekly meetings by project; You will also be required to respond to urgent requests for schedule changes, updating missing information, etc. Our requirements: Good command of French (C1+) and English (B2+); You are at ease on the phone; You have a sense of customer service; Strong attention to detail, ability to work with data and analytics; Ability to meet deadlines in agile and rapid-paced environment; Ability to work full-time; Being energetic and team-minded. What we offer A secure job position in an exponentially growing international IT company; Room to implement your own ideas, challenges within your own responsibility; Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication; Welcome package, full introduction into the company, Buddy program to help you get started; Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform; Social security: permanent contract from the first day, health insurance (including dentist), full-paid vacation (28 days a year), and full-paid sick leave; Compensation of sport; Lunch compensation; Personal laptop and "home office" days; International and local corporate events; Strong team spirit and a great working atmosphere in a friendly team of young professionals; A socially responsible employer: not only continuously commercially successful but also, which provides a sense of purpose: Hemmersbach Rhino Force is our rare animals protection organization and Hemmersbach Kids’ Family - we spread education and improve living conditions for homeless children across the globe. Dear candidate, please indicate your earliest possible start date, the desired salary, and be prepared to send your CV in English for following interviews. Make IT your career!Похожие вакансии
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