Обязанности:
A company specializing in Airbnb short-term rental management in Vancouver (Canada) is looking for a Guest Support Specialist (fully remote job). In the past year, we have been maintaining more than 100 units and have had over 5000 guests. Job description: We provide 24/7 Guest Support online and over the phone. You will be in communication with the guests during your 8-hour shift, responding to inquiries, coordinating with the Cleaning Team, etc. Responsibilities: Handle all inquiries, consultations, and bookings Control check-in, check-out, key exchanges Provide information, 24/7 guest assistance (within your shift) Create new listings and guests' instructions as needed Interact with guests and Airbnb regarding their reservations Work closely with the Cleaning Team and Handyman Perform customer support for the users of our pricing management software Requirements: MUST:- High level of writing and speaking English- Ability to manage unusual situations without explicit instruction- Creative problem-solving- The doer personality and proactivity- Loads of empathy, patience, and a positive approach- Analytical mindset- Confident computer user Preferable:- Bachelor or equivalent in Linguistics, Education- Experience working in the travel business- Experience working with Airbnb- Experience working remotely We offer: Work in the young, ambitious, and professional team Shift's schedule: 17:00–01:00 Vancouver time (07:00–15:00 UTC+7 during the summer time) Monthly payments in cryptocurrency The salary is $40 USD per shift (15-16 shifts per month) Working under a Job Subcontract Fully remote job How to apply: Please include a brief cover letter with your application explaining why you want this job, also let us know where you are located. Applications without a cover letter won't be taken into consideration.Похожие вакансии
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